Simple troubleshooting cannot resolve some issues and require you to contact the help desk directly. If not, get in touch with your provider and have them identify the problem
Check to make sure there is a dial tone. If it is, try unplugging the existing phone line and replacing it, or plug it into another jack. First, ensure that the phone line is connected. If your terminal is connected via a phone line, try these steps. If the error message continues to be displayed, you can unplug the cord that connects your printer and terminal plug it back inĬonnectivity issues with the POS terminal are another common technical issue encountered by merchants. Remove the existing roll and reload it into the printer. Check the printer for receipt paper, and replace the roll. If you miss the end-of-roll warning stripe and run clean out of paper, you’ll get an “Out of Paper” message. An issue with the customer’s card itself is another common culprit. Note: This error usually occurs when your terminal isn’t set up to accept a specific card. If you’re still getting the error message, ask the customer if they can use another form of payment. If tapping, swiping, or dipping the card doesn’t work the second time, enter the card number manually Card type not supportedĭepending on the specific First Data credit card machine you’re using, this error might read something like “Card Not Supported.” Here’s what to do: If these don’t resolve the issue, remember that you can always key in the card number manually. Try a different card since it might be a specific card that’s not working. Note: Ensure the terminal is turned off when you disconnect and reconnect the pin pad Reset the terminal and pin pad by turning them off and on. Check to ensure there is no debris or dust in the chip reader. If a customer attempts to pay with a chip card and this error is displayed, try the following: Please note: If you continue to experience this issue, contact Zomaron support.We can help troubleshoot your First Data error codes and more. #CREDIT CARD TERMINAL ERROR MESSAGES HOW TO#
For more information, refer to How to pair the iWL 220 to the base. For the iWL 220, power cycle the terminal and then re-pair the terminal to the base.If you are using a phone line with the terminal and you need to contact Zomaron support, make sure you use a different phone line to contact Zomaron support.
If the terminal connects to the Internet with a phone line or Ethernet cable, make sure other devices on your network can connect to the Internet over the same connection type you are using with the terminal.For more information, refer to How to configure the communication priority order. Check that the terminal’s communication priorities are set properly.Unplug and replug all cables from and to the terminal or terminal base.Press and hold the # and yellow keys until the terminal restarts. If you see the FAILURE ON ALL COMS error message, try any of the following: There are a few common resolutions to this issue. The FAILURE ON ALL COMS error message is a generic error message. How to resolve the FAILURE ON ALL COMS error message This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals.
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